Customer Overview
One of the leading MEP (Mechanical, Electrical & Plumbing) Services Company has been instrumental in pioneering MEP services; they have also executed several high profile and prestigious international MEP projects.
PROJECT CHALLENGES
- The IT team was struggling to ensure security of endpoints in the remote branches. Additionally, the ability to recover from active and passive attacks required physical access to the host system.
- The client was looking for an integrated solution across its network and endpoints to provide a centralized view of its infrastructure. The solution had to be easy to manage and install. Most importantly, they wanted to reduce the dependency on external support.
Solutions
- A graphic/UI console providing proactive administrative and full controls to manage security and information access.
- Management upgradation to ensure timely security updates and eliminate the need for a dedicated resource.
- Dedicated/individual team to resolve incidents in real-time
- An integrated ticket system installed to make sure that incident reported in real time.
Business Benefit
- Complete visibility and control over all systems.
- There is no need of manual installation of the solution on each endpoint or control applications individually.
- The activity and incident logs can be exported through the ticketing system.